Returns Policy
At WIRELESS we hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us with your receipt.
We are happy to offer an exchange or refund on unused items returned to us for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.
Before returning your item(s) please contact us for a Returns Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.For non-faulty & faulty products:
Please read our Terms and Conditions for further information.For more information contact our customer service team on 083-8570336, info@wirelessphones.ie or speak to us on our live chat below
New Phones
Can be returned within 30 days if unopened and unused.
If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
Accidental damage voids all warranty.
If your phone has been opened by any third party your warranty is void.
6 - 12 months Limited Warranty, any warranty thereafter is with the manufacturer.
Accessory warranty vary depending on the manufacturer.
Used Devices
VM - "VAT MARGIN" This invoice does not give the right to an input credit of VAT.
Can be returned within 7 days if unused.
If faulty within 7 days will be repaired, exchanged or refunded upon inspection.
Accidental damage voids all warranty.
If your device has been opened by any third party your warranty is void.
Each used phone has a specified warranty stated on your receipt.
All Boxes/Accessories are non original, provided complimentary and have a 90 day warranty.
iPhones
Some iPhones may have a shutter sound when taking photos due to privacy laws in different regions, this is not possible to mute.
You have 7 days to return for a refund.
Any iPhones returned with your iCloud details will not be exchanged under any circumstances, it is your own responsibility to know and keep any record of the email and password. If you are unable to retrieve the email and password there we will be unable to accept the return.
Loan Phones
You are responsible for any loss or damage caused to a loan phone and will be charged accordingly.
Accessories
Can be returned within 7 days if unused.
If faulty within 7 days will be exchanged or refunded, thereafter will be exchanged.
All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.
Repairs
Collection times provided are an estimate and are not guaranteed.
We may encounter further issues which we cannot foresee.
All parts fitted have a 6 Month Limited Warranty.
Any parts fitted to a liquid damaged device are not refundable.No warranty is provided with water damage phones.
Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered.
If you encounter issues with your replacement screen please contact the store before trying to repair as you may cause damage which will result in voiding your warranty.
If you wish to return an item you will need to contact our customer services who will authorise your return. Lines are open 9:00 - 18:00 Monday to Saturday and our experienced customer service representatives will be happy to take you through the process.
Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:
Return Authorisation No. #####
WIRELESS
10 Sean Costello Street
Athlone
County Westmeath
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department .Wireless will not accept responsibility for loss or damage of goods during transit.Upon receipt, all products will be inspected and at our discretion, credit may be refused.
If you find you have selected the wrong item, we will happily arrange an exchange for you. Email us at info@wirelessphones.ie or call our customer service team and they shall process a fast exchange. If you want to chat through alternative product options, please also call our customer service team . They are knowledgeable and helpful and love helping our customers select the right car parts.
Customer Support
Enquiries:
083-8570336
Customer Support:
info@wirelessphones.ie
Customer Service lines are open:
Lines are open 9:00 - 18:00 Monday to Saturday and our experienced customer service representatives will be happy to take you through the process