At WIRELESS we hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us with your receipt.

We are happy to offer an exchange or refund on unused items returned to us for internet purchases. If the item is faulty we are happy to offer a refund or exchange where available.

Before returning your item(s) please contact us for a Returns Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.

For non-faulty & faulty products:

• You have the option to return the product to a local Wireless (Fix My i) branch. Find your nearest branch here. Alternatively, please contact our customer service team on 083-8570336 or info@wirelessphones.ie to arrange a return via an post or a courier. 
  
  
• Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging.Ensure you have contacted our customer services for a Returns Authorisation Number, and read our Terms and Conditions.
  
  
• Ensure you have contacted our customer services for a Returns Authorisation Number, and read our Terms and Conditions.

Please read our Terms and Conditions for further information.For more information contact our customer service team on 083-8570336, info@wirelessphones.ie or speak to us on our live chat below

New Phones 

Can be returned within 30 days if unopened and unused. 
If faulty within 7 days will be repaired, exchanged or refunded upon inspection. 
Accidental damage voids all warranty. 
If your phone has been opened by any third party your warranty is void. 
6 - 12 months Limited Warranty, any warranty thereafter is with the manufacturer. 
Accessory warranty vary depending on the manufacturer. 

Used Devices 

VM - "VAT MARGIN" This invoice does not give the right to an input credit of VAT. 
Can be returned within 7 days if unused. 
If faulty within 7 days will be repaired, exchanged or refunded upon inspection. 
Accidental damage voids all warranty. 

If your device has been opened by any third party your warranty is void. 
Each used phone has a specified warranty stated on your receipt. 
All Boxes/Accessories are non original, provided complimentary and have a 90 day warranty. 

iPhones 

Some iPhones may have a shutter sound when taking photos due to privacy laws in different regions, this is not possible to mute. 
You have 7 days to return for a refund. 
Any iPhones returned with your iCloud details will not be exchanged under any circumstances, it is your own responsibility to know and keep any record of the email and password. If you are unable to retrieve the email and password there we will be unable to accept the return. 
Loan Phones 
You are responsible for any loss or damage caused to a loan phone and will be charged accordingly.

Accessories

Can be returned within 7 days if unused. 
If faulty within 7 days will be exchanged or refunded, thereafter will be exchanged. 
All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.

Repairs

Collection times provided are an estimate and are not guaranteed. 
We may encounter further issues which we cannot foresee. 
All parts fitted have a 6 Month Limited Warranty. 

Any parts fitted to a liquid damaged device are not refundable.No warranty is provided with water damage phones. 
Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered. 
If you encounter issues with your replacement screen please contact the store before trying to repair as you may cause damage which will result in voiding your warranty.